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Privacy Policy

INFORMATION WE COLLECT FROM YOU

PERSONAL CONTACT INFORMATION

To make a purchase through the Site, we require you to supply us with your first and last name, home or other physical address, including your street name and address and name of your city or town, your telephone number or other “real world” personal contact information. If you supply us with your personal contact information, you may later access it, update it, modify it and delete any inaccuracies. Please note we generally keep a copy of the previous personal contact information for our records. We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time by accessing your account through the My Account link located at the top of each page on the Site. You may also choose simply not to provide your personal contact information at the point of collection; however, you will not be able to purchase products through the Site.

EMAIL ADDRESSES

To register for an account through the Site, we require you to supply us with your email address, or other information needed to contact you online. If you supply us with your email address, you may later access it, update it, modify it and delete any inaccuracies by accessing your account through the My Account link located at the top of each page on the Site. Please note we generally keep a copy of your previous email address for our records. You may also choose simply not to provide us with your email address; however you will not be able to purchase products through the Site. We use this information to complete, support and analyze your purchases from us, to facilitate and improve your use of the Site, to communicate with you, and to comply with any requirements of law. We also use this information to respond to any questions you might have and to provide you with information about specials offered through the Site. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the Site. We do not sell and will not divulge your email address to third parties other than as specified in this Privacy and Security Policy without your permission unless we are legally entitled to obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. We also use Pixel Tags to collect additional information regarding your browsing experience. This information will be used to make our future marketing efforts more efficient and to provide you with a more relevant and timely brand and shopping experience. This information may also be shared with our third party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your name and address with other marketers, please email us at support@guidetovaping.com.

CREDIT CARD AND PAYMENT INFORMATION

When you purchase an item through the Site, you are required to select a method of payment. For credit cards, we reveal only the last four digits of your credit card numbers when confirming an order. We transmit your entire credit card number to the appropriate credit card company in an encrypted format during order processing. We keep your credit card information on file in an encrypted format, taking precaution to maintain physical, electronic and procedural safeguards over your credit card information. We use this information to complete, support and analyze your purchases, to facilitate and improve your use of the Site, to communicate with you, for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the Site. We do not sell and will not divulge your personal contact information to third parties other than as specified in this Privacy and Security Policy without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime). Other types of information we collect.

PURCHASE INFORMATION

We may collect information actively generated by the purchase of a product or service, such as a payment method. We use this information to process your order and analyze and support your use of the Site. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the Site. We do not sell and will not divulge your purchase information to third parties other than as specified in this Privacy and Security Policy without your permission unless we are legally entitled to obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

NAVIGATION AND CLICKSTREAM DATA

As you browse our Site, we may gather navigational and clickstream data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete, support and analyze your purchases from us; to facilitate and improve your use of the Site; to comply with any requirements of law; to serve, or have a third party serve specialized or relevant advertising content and/or recommendations to you on the Site or on a third party’s website; for internal purposes; and to determine any commissions due our Affiliates. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the Site. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Site with information relating to the number of users linking to our Site from their sites. You cannot be identified from this information.

DISCLOSURE OF YOUR PERSONAL INFORMATION

We may disclose your information to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the Site. We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or (2) to protect and defend our property or other rights, the users of the Site or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection. If we should ever file for bankruptcy, are part of a reorganization, sell our assets or merge with another company, we may sell the information you provide to us through the Site to a third party or share your personal information with the third party or company we merge with.

USE OF COOKIES

Cookies are very tiny text files that are stored on your computer when you visit certain web pages that record your preferences. We use cookies to provide you with the best level of service by keeping track of what you have in your shopping cart, remembering you when you return to our store and using them to help us show you advertisements which are relevant to your interests. They cannot harm your computer and they do not contain any personal or private information. You must accept cookies to shop through the Site. You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but the Site may not work correctly or at all if you set your browser not to accept cookies.

INFORMATION PROTECTION

We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our Site reduce the likelihood of security problems to a level appropriate to the type of data involved. Our servers use Secure Sockets Layer (SSL) and encryption technology that works with Google Chrome, Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari, and AOL’s browser, with the objective that only we can read a customer’s personal information. We employ physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of any personal contact information.

INFORMATION STORAGE TIME

We generally keep user data on our server or in our archives for as long as we reasonably need it (for instance for taxation or insurance purposes or in case orders may give rise to claims). We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it. In addition, information posted in a public forum could stay in the public domain indefinitely.

THIRD PARTY WEBSITES

This Site may contain links to third party websites. We are not responsible for the privacy practices or the content of such websites even if they are accessed using links from our Site. Your use of these third party websites is entirely at your own risk and we recommend that you check the privacy and security policy of each site you visit. When you click on a third party link, you are essentially taken to a third party’s website. We make no representation or warranty as to the effectiveness, quality, legitimacy or data protections of any third party website.

PRODUCT INFORMATION AND SERVICE OFFERINGS

It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time we may send you details of products and services which we think may be of interest to you. We may send you marketing communications with your consent. If at any time you do not wish to receive these details and wish to unsubscribe from marketing communications, you may do so by accessing your account through the My Account link located at the top of each page on the Site.

PRIVACY POLICY QUESTIONS

If you have a privacy question about the Site, or about the Privacy and Security Policy, please email us or contact us at (562) 276-0091. This Privacy and Security Policy was last revised and made effective as of March 10th, 2022.

Shipping Policy

NOTICE: Due to high demand, please allow 3-5 days for order processing. Please be patient and forecast your vape supply. In addition, due to Pact Act Compliance, we are using new carriers that will be having adult signature requirements. Please make sure you are shipping the order to a location where there will be an adult that can sign on delivery. Some customers are shipping to their place of work or they may have a mail center service. We always have and always will continue to support our ADULT customers that have switched over to harm reduction technologies.

Vaping products that ship are within 3 business days from the time your order is placed. We are an essential business and effected by the COVID-19. Expect delays processing your order, and shipping delays from USPS and FedEx. If your order is placed on Friday evening thru Sunday, your order will start to processing on Wednesday. We ship via FedEx, UPS, and USPS. Orders placed generally arrive within this time frame, but we will not be held responsible for shipping carrier delays.

SHIPPING AND HANDLING TIME

We strive to get all orders received before 1 PM (PST) shipped out the next business day. We ship from our warehouse in Las Vegas, Nevada.

Please note that all estimated shipping times are estimates.

  • FedEx® Pak: 2-3 business days. (fastest delivery option)
  • First Class Mail: Varies depending on location (2-7 business days only after order processing time)
  • Priority Mail: Varies depending on location (1-3 business days only after order processing time)

We will contact you if for some reason there are any delays via email or the phone number you provide us during checkout.

We ship weekdays, Monday-Friday. We do not ship on Saturday or Sunday or any USPS holidays. Orders received after 10:00 AM PST Friday thru Sunday ship on the following Monday, assuming Monday is not a holiday.

Please Note: tracking numbers are not active until the shipping provider scans the package as late as 7 or 8 PM PST.

OVERNIGHT SHIPPING

Orders placed before 9 AM (PST) will deliver on the next business day. Please note that weekends and holidays are not business days. For example, if your order ships on Friday via Overnight shipping your order will be delivered on Monday assuming Monday is not a holiday. If Monday is a holiday, your package will arrive on Tuesday.

SUPPORTED COUNTRIES

  • United States
  • Canada
  • Australia

We Ship to all APO / FPO / DPO Addresses

Guide To Vaping
3531 Iris Cir.
Seal Beach, California 90740

AGE VERIFICATION REQUIRED

Due to strict FDA regulation, we have partnered up with a Age Check Verification, a world-class provider of online/real-time Identity Verification and Knowledge Based Authentication Solutions to ensure all customers meet the legal smoking age of the state in which they reside.

If we are unable to verify your age, we may contact you for further verification or ship your order with adult signature required service. Adult signature shipments need an adult 21 years of age with a government-issued ID to sign for the package.

Refund Policy

Last updated: March 10, 2022

Thank you for shopping at Guide To Vaping.

If, for any reason, you are not completely satisfied with a purchase, we invite You to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Guide To Vaping, 3531 Iris Cir., Seal Beach, CA 90740.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Guide To Vaping, accessible from https://guidetovaping.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: support@guidetovaping.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

3531 Iris Cir.
Seal Beach, CA 90740

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: support@guidetovaping.com
WARNING: This product contains nicotine. Nicotine is an addictive chemical.